Last Updated: September 1, 2026
I want you to love your photographs and the prints you receive from me. Because many of my products are custom-made and printed specifically for each order, we have a few guidelines regarding returns, exchanges, and refunds.
1. Custom & Made-to-Order Prints
Most photography prints and products are custom-made to order and cannot be returned or exchanged simply due to a change of mind, incorrect size selection, or ordering the wrong product.
Please review your order carefully before submitting it, including the image, print size, paper type, finish, and quantity.
If you are unsure about a product or print option, please contact me before placing your order. I am happy to help whenever possible.
2. Damaged or Incorrect Orders
If your order arrives damaged, defective, or different from what you ordered, please contact me within 7 days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photographs of the damaged or incorrect item
- Photographs of the packaging, if the package was damaged during shipping
After reviewing the issue, I may offer a replacement, reprint, store credit, or refund at my discretion.
For approved damaged or incorrect orders, I will cover reasonable replacement or return shipping costs.
3. Print Quality & Color
Photography is reproduced through a printing process, and there may be minor differences between the appearance of an image on a screen and the final printed product. Differences can result from monitor settings, screen calibration, lighting, paper type, ink, and the printing process.
Minor variations in color, brightness, contrast, or cropping that fall within normal printing tolerances are not considered defects.
If you believe your print has a significant printing defect, please contact me within 7 days of delivery with photographs so we can review the issue.
4. Order Cancellations
Because many orders enter production shortly after purchase, cancellation requests must be submitted as soon as possible.
If your order has not yet entered production, I may be able to cancel it and issue a refund.
Once an order has entered production or has been shipped, it generally cannot be cancelled.
5. Refunds
If a refund is approved, the refund will be issued to the original payment method.
Please allow 5–10 business days for your financial institution to process the refund after it has been issued. Processing times may vary by bank or payment provider.
Original shipping charges are generally non-refundable unless the order was damaged, defective, or incorrectly fulfilled by me.
6. Returns
If I approve a return, I will provide instructions for returning the item. Please do not send an item back without contacting me first.
Returned items must be packaged securely to prevent damage during transit. I am not responsible for items damaged because they were inadequately packaged for an approved return.
7. Lost or Stolen Packages
Once an order has been confirmed as delivered to the shipping address provided at checkout, I am generally not responsible for packages that are subsequently lost or stolen.
If your package appears to be lost in transit, please contact me so we can help investigate the shipment with the carrier.
8. How to Request a Refund, Return, or Replacement
To request assistance with an order, please use the contact page to contact me within the applicable time period.
Please provide your order number and a detailed description of the issue. I may request photographs or other information necessary to evaluate your request.
I will review each request fairly and work with you to determine the appropriate resolution.
9. Policy Changes
I reserve the right to update or modify this Refund & Return Policy at any time. Any changes will be posted on this page with an updated revision date.
By placing an order with me, you acknowledge that you have read and agreed to this Refund & Return Policy.